7 Qualities of an Outstanding Digital Commerce Experience
With so many customers choosing to shop online these days, it’s no wonder that brands are getting more serious about digital transformation. While brick and mortar stores are still a vital aspect of...
View ArticleWhat Millennial Customers Are Looking for in 2019
Why do millennials matter so much to brands? For one, they represent a massive population—in the U.S., they are expected to overtake Baby Boomers this year as the country’s largest generation. But more...
View Article6 Ways to Engage Customers on Social Media
Social media platforms are the most unique of all the channels used for customer engagement. On one hand, they are excellent for responding to customer service inquiries. However, their inherently fun...
View Article5 Common Customer Service Complaints (And How to Resolve Them Quickly)
If your customers are complaining about the same issues, take note. While your service may need some improvement, there’s no need to get nervous or irritated. These customers are doing you a favor—if...
View Article5 Tips for Effective Call Quality Monitoring
No matter how great your service, there will be times when customers will want to call your brand. They may have a complex issue that is too difficult to resolve on another channel, or perhaps they are...
View ArticleCreating a Perfect Mobile Commerce Experience in 5 Easy Steps
It’s no secret that mobile commerce is constantly on the rise. Brands that deliver a great mobile experience are set to earn the loyalty of these customers who love to research and make purchases on...
View Article5 Innovative Ways to Personalize the Customer Experience
Building relationships with customers begins with personalization. When companies tailor each customer experience to the needs of the individual, they are able to foster the kind of loyalty that makes...
View ArticleHow to Find Customer Pain Points
Customer pain points are obstacles to your company’s success. Throughout the customer journey, there will be times when your service fails to meet expectations. The sooner you discover them and address...
View Article4 Reasons Why Your Brand Should Create a Customer Journey Map
Making your customers happy begins with taking their point of view. During their interactions with your brand, there may be times when your service falls short of their expectations. To identify these...
View ArticleSet up your Vocalcom Contact Center agents to work remotely from home
Vocalcom helps you enable your agents working from home With the recent coronavirus outbreak, many companies are choosing to have their employees work remotely to limit the spread of disease and keep...
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